The pandemic-related events of the past two years have accelerated a number of significant trends in the future of work. Mass adoption of working from home has had diverse economic and social impacts on organisations, which have turned to technology to help with enabling and facilitating new and different ways of working. One of the most significant technology trends has been in the field of automation, according to Michael Priddis, founder of Faethm by Pearson. �COVID has really been a slingshot for automation. It didn�t just accelerate what we were doing with automation around the world; it jumped us from 2019/2020 to 2023/2024, almost overnight,� said Mr Priddis, who launched SaaS (software as a service) AI platform Faethm in 2017 and it is now used by governments and companies in more than 21 industries and 26 countries around the world.